1. Payment Processing Channels

Residents may fulfill their mandatory monthly sanitation and waste management obligations through two authorized modes:

• Online Digital Payment: Processed instantly via the Razorpay Payment Gateway. Supported methods include Unified Payments Interface (UPI via Google Pay, PhonePe, Paytm, BHIM), RuPay Debit Cards, Visa, MasterCard, and Internet Banking.
• Doorstep Field Cash Collection: Paid in cash directly to your assigned Local Council field collector. The duty officer logs the collection in real-time into the terminal, generating an immediate verifiable receipt.

2. Billing Cycles & Due Dates

Sanitation fee billing operates on a standard monthly cycle covering the 1st to the last day of each calendar month.

• Standard Due Date: 10th day of each calendar month.
• Arrears Policy: Accounts remaining unpaid after the due date will carry the outstanding balance forward as Overdue Arrears into subsequent cycles.

3. Digital Receipts & Proof of Payment

Every successful payment generates a unique, tamper-proof Digital Receipt Number (e.g., RCP-2026-AZL-00123).

Digital receipts can be downloaded as PDFs, printed for physical records, or accessed anytime from the citizen payment history ledger. Always retain your receipt number for any billing queries.

4. Failed & Pending Transactions

In rare circumstances, a payment transaction may show as "Pending" or "Failed" while your bank account is debited. This occurs when network communication between your bank and the payment gateway experiences latency.

Our automated gateway webhook reconciliation system routinely checks bank statuses every 15 minutes. Once confirmed by your issuing bank, the bill status updates automatically to PAID without any manual intervention required.

5. Duplicate Deduction Refunds

If you are charged more than once for the same household in the same billing month (for example, tapping twice on a slow mobile connection):

• The system automatically detects duplicate authorizations during midnight settlement.
• The surplus payment is marked for automated reversal back to the original funding account.
• Alternatively, you may contact our support helpline to credit the duplicate sum towards the upcoming month's fee.

6. Refund Settlement Timelines

Approved refunds are submitted immediately to our banking partner (Razorpay) and are credited back to your original payment instrument according to standard banking protocols:

7. Non-Refundable Items

Legitimate monthly sanitation fees successfully utilized for community waste collection services already rendered during the billing period are non-refundable. Voluntary advance payments will remain credited to the household ledger to offset future monthly dues.

8. Dispute Redressal Process

If you have any questions regarding a charge or require assistance with a refund claim, please contact our dedicated billing support desk with your Payment Reference ID, House Number, and Local Council Name: