1. Introduction & Platform Ownership

This Privacy Policy outlines how NR Mizo Solutions ("we", "us", or "our") collects, uses, protects, and handles personal data across our NR Mizo Sanitation Mobile Application (Android package: com.nanoa.hauhnar.sanitation and iOS App) as well as the web-based sanitation management portal (https://sanitation.nrmizosolutions.com and https://www.nrmizosolutions.com/sanitation).

Civic Technology Model: The NR Mizo Sanitation Suite is an independent digital civic management platform developed, maintained, and operated by NR Mizo Solutions in partnership with Local Councils (LC) and Village Councils (VC) to streamline household waste collection logistics, digital fee billing, truck arrival notices, and transparent receipts.

Independent Civic Platform: NR Mizo Solutions is an independent private technology firm. It operates as a private civic software utility in direct partnership with local community Sanitation Committees and Local Councils (LC / VC).

2. Information We Collect

We collect only the minimum necessary information to provide accurate household sanitation billing and waste management operations:

A. Household & Demographic Data

• Citizen / Resident Name: Full name of the property owner or resident head of household.
• House Identification: House Number, Building Name, and Locality / Sub-Ward.
• Administrative Jurisdiction: Assigned Local Council (LC) or Village Council (VC), District, and State.

B. Contact Details

• Mobile Phone Number: Used to verify household identity, send payment confirmation receipts via SMS or WhatsApp, communicate overdue alerts, and facilitate customer support.

C. Billing & Transaction Records

• Monthly billing cycle, fee assessment amounts, payment status (paid, pending, overdue), payment method (Cash to authorized field collector or Online via UPI/Card), transaction reference IDs, and timestamped receipt numbers.
• Note: We NEVER collect or store sensitive banking details such as credit card numbers, CVVs, net banking credentials, or UPI PINs.

D. Technical & Device Information (Mobile Application)

• Device Details: Device manufacturer, hardware model, operating system version, and unique device identifiers (such as Android ID or advertising identifiers).
• Network & Diagnostics: IP address, network connection status, app performance metrics, and crash diagnostics to ensure service reliability.

3. App Permissions & Hardware Access

The NR Mizo Sanitation mobile app requests only permissions directly required for its core functionality:

• Internet Access (android.permission.INTERNET & ACCESS_NETWORK_STATE): Required to fetch up-to-date billing records, sync collection status, display truck arrival schedules, load in-app ads, and process secure payments.
• PDF Generation & Printing (pdf, printing, path_provider): Enables residents to preview, download, store, and print official digital monthly sanitation receipts directly to their device or Wi-Fi printer.
• External Communication Links (url_launcher): Allows the user to tap-to-call local council emergency helplines, initiate WhatsApp queries for receipt confirmations, or email support directly from their preferred device apps.

4. Third-Party SDKs & Advertising Disclosures

To support ongoing maintenance and provide seamless digital payments, the application integrates reputable, industry-standard third-party SDKs:

A. Google Mobile Ads (AdMob)

The application displays banner advertisements provided by Google AdMob. Google AdMob may collect and process device identifiers (including Google Advertising ID / Apple IDFA), coarse geographic location, IP address, and app usage data to serve advertisements and analyze ad performance.

You can learn more about how Google processes information by reviewing:

• Google Privacy & Terms Policy
• How Google uses information from sites or apps that use our services

Managing Ad Preferences: You can reset or opt out of personalized advertising at any time through your device settings:
• Android: Settings > Google > Ads > Reset or Delete advertising ID.
• iOS: Settings > Privacy & Security > Tracking.

B. Razorpay Payment Gateway

Digital payments are processed via Razorpay, an RBI-authorized, PCI-DSS Level 1 compliant payment gateway. Razorpay securely processes your payment details via 256-bit TLS encryption.

For details on how Razorpay handles payment data, please read the Razorpay Privacy Policy.

5. How Information Is Used

Personal and household information is processed strictly for civic, operational, and administrative duties:

• Generating accurate monthly household sanitation bills and tracking payment arrears.
• Issuing verifiable digital and printable receipts for proof of civic sanitation compliance.
• Displaying garbage truck arrival schedules and waste segregation guidelines.
• Enabling authorized field staff to confirm doorstep collections.
• Facilitating council-level financial audits and maintaining public accountability.
• Responding to citizen feedback, billing disputes, or technical support tickets.

6. Payment Gateway Security

All online payment transactions are protected by bank-grade security protocols. NR Mizo Solutions does not collect, record, or store confidential payment card numbers, CVVs, net banking passwords, or UPI PINs. All payment interactions take place within Razorpay's certified secure tokenized environment.

7. Account & Data Deletion Instructions

In accordance with Google Play Developer Policies and Apple App Store Review Guidelines (Guideline 5.1.1(v)), we respect your right to request deletion of your account and personal data.

8. Children's Privacy

The NR Mizo Sanitation application and web services are intended for adult residents, property owners, and heads of households (ages 18 and above, or at least 13 with parental guidance). We do not knowingly collect, solicit, or maintain personal information from children under 13 years of age. If we become aware that a child under 13 has provided us with personal information, we will immediately delete such data from our servers.

9. Data Security & Retention Standards

We enforce strict administrative, technical, and physical security safeguards to protect citizen information:

• Data in Transit: Encrypted using industry-standard 256-bit Transport Layer Security (TLS/SSL).
• Access Control: Field staff and council administrators access data solely through authenticated role-based permissions (RBAC).
• Database Security: Dedicated database partitioning with automated backups and firewall safeguards.
• Retention Schedule: Billing transaction receipts are preserved in archival ledgers for financial audit compliance (typically 5 to 7 years). Temporary operational caches and session tokens are purged automatically.

10. Citizen Rights & Choices

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and international standards, you have the right to:

• Review & Access: View your active billing status, payment history, and past digital receipts at any time.
• Correction & Updating: Request corrections to misspelled names, updated phone numbers, or changed house numbers through the citizen portal or Local Council desk.
• Withdrawal of Consent: Cease using the platform and request disconnection of your registered mobile number for non-statutory communication.
• Grievance Redressal: File an inquiry or grievance regarding your personal information handling.

11. Cookies & Local Preferences

The web platform uses minimal essential browser localStorage to store your selected locality or household preference and Dark/Light UI mode. The Flutter mobile app uses encrypted local device storage (shared_preferences) solely to preserve session state and your selected language/theme. We do not use intrusive cross-site tracking cookies.

12. Statutory Grievance Redressal & Contact Details

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of the Grievance & Compliance Officer are provided below: