1. Acceptance of Terms

By visiting, accessing, or utilizing any portion of the Sanitation Management System website (located at nrmizosolutions.com/sanitation) or associated mobile web applications, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Payment & Refund Policy.

If you do not agree to these terms, you must refrain from using the platform and settle your sanitation dues directly at your respective Local Council (LC) or Village Council (VC) administrative office.

2. Scope of Services

The platform is an independent civic management utility designed to assist community Local Councils (LC), Village Councils (VC), and sanitation committees with:

• Online calculation and payment of monthly household sanitation and waste management fees.
• Doorstep field cash collection recording by authorized field staff.
• Automated generation and instant issuance of verified digital payment receipts.
• Dissemination of garbage vehicle arrival timetables, collection route changes, and civic announcements.
• Educational guidelines on civic waste segregation standards.

3. Citizen & Household Accounts

To ensure seamless accessibility for all residents, individual citizen password creation is not mandatory for fee payment. Household records are identified through verified local council data points: State, District, Local Council, Locality / Sub-Ward, House Number, and Citizen Name.

Residents are responsible for verifying that they select the correct household record prior to authorizing payment transactions.

4. Sanitation Fee Obligations

Monthly sanitation fees are determined by your respective Local Council or Village Council Sanitation Committee. Residents are expected to clear their sanitation fee on or before the designated monthly due date (typically the 10th of every calendar month).

Unpaid dues will automatically accumulate as Overdue Arrears in subsequent billing cycles until settled in full.

5. Online & Cash Payments

Online payments are processed securely via RBI-authorized payment aggregator Razorpay. Accepted payment instruments include UPI (Google Pay, PhonePe, Paytm, BHIM), RuPay, Visa, MasterCard debit/credit cards, and NetBanking.

When paying in cash directly to an authorized field collector, always ensure that the collector records the transaction in the terminal and provides an official digital receipt with a valid receipt number.

6. Waste Segregation Rules

All residents utilizing community waste collection services are required to follow standard segregation protocols:

• Wet / Biodegradable Waste: Must be placed in designated green containers or compostable bags.
• Dry / Recyclable Waste: Must be kept dry and placed in blue containers.
• Hazardous & Medical Waste: Must be packaged securely and clearly labeled in separate red bags.

7. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Attempting to manipulate, bypass, or tamper with the payment gateway or fee calculation algorithms.
• Falsifying household identification or claiming fee payments belonging to another residence.
• Submitting malicious code, automated web scrapers, or DDoS attacks against the portal infrastructure.

8. Limitation of Liability

While NR Mizo Solutions endeavors to ensure continuous uptime and absolute data accuracy, the platform is provided on an "as is" and "as available" basis. NR Mizo Solutions shall not be held liable for temporary bank gateway downtimes, scheduled network maintenance, or delays in collection truck logistics caused by weather or external road conditions.

9. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal disputes or claims arising in connection with the platform shall be subject to the exclusive jurisdiction of the competent courts in Aizawl, Mizoram, India.

10. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at: