Account & Data Deletion Request
Official form and instructions to request permanent removal of your registered phone number and household profile.
com.nanoa.hauhnar.sanitation) •
Compliance: Google Play & Apple App Store Policy
Submit Deletion Request
Fill in your registered details below
Citizens who have registered a phone number or household profile in the NR Mizo Sanitation mobile app or portal may submit a deletion request here.
What Data Is Deleted
- Registered Phone Number: Disconnected and purged from the active notification roster and app authentication tokens.
- Resident Profile: Head of household name unlinked from active citizen lookup.
- App Cache & Preferences: In-app language, theme, and saved session tokens.
Legal & Financial Retention Requirements
In accordance with applicable accounting standards, the Information Technology Act, and financial tax regulations, past payment receipts and public audit records cannot be retroactively destroyed. These are securely archived without active user linkage.
Deletion requests are manually verified with your Local Council / Village Council roster and processed within 14 to 30 business days.
Alternative Channels
You may also submit a deletion request via email or in person: